Nur-Nabi Siddique, https://www.revechat.com/blog/author/nurnabi/ Your customers' smile Thu, 20 Mar 2025 04:38:22 +0000 en-US hourly 1 https://wordpress.org/?v=6.8 What is An AI Engine & How Does It Work? Benefits & Use Cases https://www.revechat.com/blog/what-is-ai-engine/ Tue, 18 Feb 2025 17:05:05 +0000 https://www.revechat.com/blog/ Since the introduction of AI, many different implementations have popped up across the world. Using these applications, businesses and individuals are utilizing AI for their day-to-day activities. One of the core technologies that empower this use is AI engines.

Think of an AI application as a car taking you on a journey. At the heart of every car is an engine that propels the vehicle to wherever you want to travel. Just like that, an AI Engine empowers an application to utilize all the capabilities an artificial intelligence can provide.

So, let’s take a look at what an AI Engine is, how it works, the different types, benefits, examples, real-world applications, and more.

What is an AI Engine?

An AI Engine is a specialized system that facilitates tasks like learning, reasoning, decision-making, and more for an AI-powered application. AI applications utilize an engine to do most of the computational work needed to function properly for a wide range of use cases.

That means an AI Engine is the workhorse behind any application, allowing it to process data and perform tasks like pattern recognition, natural language processing, and the like.

How Does an AI Engine Work?

An AI Engine is like any other AI technology like LLMs, where you provide the data and it provides an output. However, the depth of AI Engines is much deeper as its functionality is not just dependent on data analysis. You can analyze videos, images, data, and more to empower different types of applications. 

Thus, while the workflow is similar, AI Engine enables all sorts of applications to learn, reason, and make predictions or decisions in real time. Here is a breakdown of how AI Engines work.

1. Data Collection

The first step for an AI Engine is to collect data through input or other data sources. These sources could be documents, images, videos, audio, sensor data, etc.

2. Data Processing

Next, the AI Engine will remove errors, turn unstructured data into structured versions, verify data, and more. This prepares the data to be fed into a model to train it.

3. Training Models Using Data

The data processed earlier will be fed into different Machine Learning (ML) or Deep Learning (DL) models. The model used depends on the purpose for which it is being trained. The different types of learning utilized by models are:

  • Supervised Learning: The model is trained on only labeled data to make predictions or categorize content as spam or not.
  • Unsupervised Learning: Used for unlabeled data to find patterns for uses like customer segmentation or detecting outliers.
  • Reinforcement Learning: This type of training is to learn from trial and error to make better decisions like for robots or certain systems that can benefit from a process like this.

Utilizing different training methods, models are trained in batches for a faster and more efficient process. This entire process is based on what type of model you want to use for your application. Lastly, using an optimization process helps to reduce errors in the dataset.

4. Decision-Making Steps

After training, models can now make decisions about new data or queries that are asked or given. An AI Engine will then utilize the models to make predictions or decisions in real time. This can apply to many use cases like Fraud Detection.

Hence, different kinds of models like Chatbots that use NLP, or Generative AI models that analyze videos can be trained with an AI Engine.

5. Feedback and Optimization

After providing more and more results, you can use several processes to further optimize AI Engines. This can be done through user interactions, fine-tuning certain topics, or retraining the model in its entirety.

This kind of process is observed in applications like ChatGPT or Alexa as they learn through user interaction and typically get updates to

6. Integration and Deployment

After further optimizations, the AI Engine is deployed and integrated into different applications like ChatGPT, Chatbots, IoTs, etc.

7. Continuous Monitoring

The AI Engine should be constantly monitored in case of problems that may occur down the line. Also, through this, the Engine can be improved further in the future.

Types of AI Engines

Now that we know how AI Engines work, let’s discuss the different types of AI Engines. While there are many, the key types of AI Engines can be divided into three categories.

Technology-Based AI Engines

There are five main types of technology-based AI Engines. Let’s start with the simplest one.

Rule-Based Engines

These types of AI Engines are systems that are pre-defined with certain rules or logical statements. While limited in terms of how versatile they can be, Rule-Based AI Engines can make workflow management easier and help with analyzing certain tasks like troubleshooting and medical diagnosis more streamlined.

Machine Learning Engines

These types of AI Engines are mainly used to learn data and use it to make predictions, classify information, and detect anomalies. ML Engines make use of different types of learning methods to train the AI to detect spam, classify data, find anomalies, improve using trial and error, etc.

Deep Learning Engine

Using neural networks, Deep Learning AI Engines can analyze complex patterns for a large amount of data to carry out tasks like image processing and speech recognition. This type of AI Engine can be further classified into the following types.

  • Natural Language Processing (NLP) Engines: Analyzes and emulates human languages to provide contextual and personalized responses. Used for Chatbots, translation software, and the like.
  • Computer Vision Engines: Analyzes and understands images or videos. Generally used for purposes like facial recognition, medical imaging like X-rays, Object Detection, etc.
  • Speech Recognition Engines: Can convert text to speech and vice versa. Used for AI Assistants like Alexa and Siri, and for transcription services or accessibility tools.

Symbolic Engines

These types of AI Engines are designed to solve problems with logical understanding and reasoning. While these types of engines are not commonly used, the concept still remains and many ML or DL Engines make use of this idea.

Hybrid Engines

These types of engines combined the rule-based system with neural networks to be more versatile while keeping the application streamlined. Hybrid AI Engines combine the benefits of a rule-based approach with addressing the limitations of data-driven models with more robustness.

Function-Based AI Engines

These are AI Engines that are based on different tasks that have a lot of need for many businesses. 

Generative Engines

While the previous AI engines like Computer Vision, NLP, ML, or DL focus on data analysis, Generative Engines focus more on generation. These AI Engines can generate any text, images, music, or videos using GANs, VAEs, and Transformers.

Examples are platforms like ChatGPT, Midjourney, etc.

Recommendation Engines

These AI Engines can analyze previous data and get an understanding of your previous usage to give recommendations tailored to your preferences. Some practical examples are product recommendations on Amazon or content recommendations on YouTube or Netflix.

Autonomous System Engines

These types of AI Engines can empower AI Agents to perform autonomously in environments that are constantly changing. These types of AI Engines are built to adapt and work independently, providing a lot of value for drones, robots, or self-driving cars.

AI Search Engines

One of the most common AI Engines is for search platforms like Google, Bing, etc. These AI analyze information and rank them based on user queries. Platforms like Perplexity, Google, and such make use of this to rank content for users to view.

Conversational Engines

Using the power of NLP, Conversation AI Engines can provide contextual and personalized responses. These engines understand human language and can emulate it at a high level. Some specific uses of these types of engines are for Chatbots or platforms like ChatGPT.

Vision Engines

Also known as Computer Vision Engines, these engines analyze and dissect videos and images to find the meaning behind them. It is a crucial system for features like facial recognition.

Domain-Based Engines

These AI Engines are created specifically for the industries they are meant to be used for. That means the engines address specific use cases for industries like finance, retail, healthcare, etc.

Deployment-Based Engines

AI Engines are deployed in different ways and here are the types:

Edge Engines

These AI Engines make use of smaller models to be run on devices like Smartphones or IoTs locally. Thus, enabling the use of AI on smaller devices. Mobile Apps and IoT devices rely on these types of engines for AI capabilities.

Cloud-Based Engines

On the flip side of Edge Engines, Cloud-Based ones provide AI models for businesses. These generally offer APIs, pre-trained models, and the like-to business for different services. Also, Cloud-Based AI Engines are designed to be deployed at a larger scale.

Edge- Cloud Hybrid Engines

This type of engine combines the best of both worlds to provide the best type of AI-driven solutions. It combines the capabilities of real-time and large-scale and utilizes both cases whenever needed. Platforms like NVIDIA Metropolis and Microsoft Azure Percept make use of this deployment technique.

Key Benefits of AI Engines

While all AI systems have the same benefits, like cost-efficiency and automation, there are some unique benefits to utilizing AI engines.

  • Task-Specific Optimization: AI Engines are configured to serve certain functions for more efficiency.
  • Real-Time Processing: AI Engines can quickly provide solutions based on data in real-time and can also do that at any scale using their capabilities of operating on Edge or Cloud.
  • Customized Deployment: As AI Engines are created to offer optimization solutions, they offer a lot of value for unique workflows by providing a customized AI model.
  • Seamless Integration: AI Engines can be integrated easily with different frameworks and can run in multiple different environments.
  • Streamlined Workflow Operations: With automation capabilities, AI Engines not only streamline workflows but are also specialized to do that as efficiently as possible.

Limitations of AI Engines

While AI Engines have a wide range of capabilities and use cases, it comes with some limitations and challenges that you have to overcome. Here are some key ones.

  • High Computation Required for Deployment: AI Engines require a lot of resources and data during and before deployment, particularly needing powerful hardware like GPUs.
  • Compatibility and Synchronization Issues: In some cases, AI Engines can have compatibility issues for certain devices and can even have some data and latency inconsistencies.
  • Significant Development Costs: Due to the customized nature of AI Engines, they can be very costly to configure and maintain for a long period of time.
  • Data Dependencies: A large amount of high-quality data is required for an AI Engine as poor data can increase bias and incorrect information. Also, real-time data sources are required for AI Engines to operate properly.

AI Engine Use Cases for Business

Given the benefits and limitations of AI Engines, here are some of the real-life applications of the system.

AI Engines for Customer Service

Utilizing Conversational AI Engines, the customer service industry can configure smart chatbots and text-related platforms to provide contextual responses, adding a touch of personalization. Conversational AI Engines can empower companies to create or use excellent chatbots to completely automate queries and make customer support more efficient.

An example of AI engine implementations in Customer Service is REVE Chat, an all-in-one omnichannel customer engagement platform. Utilizing AI Engines, our chatbots are smarter and more contextually aware, changing customer support for businesses in any industry.

AI Engines for Banking and Finance

While in different sectors, the use cases for AI Engines for both banking and finance mostly overlap. Situations like detecting fraud, qualifying loans, analyzing credit risk and such are applicable for both industries.

Thus, using a combination of ML and DL AI Engines, banking and finance businesses can detect fraudulent activity, provide the best solutions for loans, and execute efficient risk assessment mechanisms. Also, for the finance industry, you can also use AI engines for stock trading.

Since there are many use cases in this category, here are some applications that make use of AI Engines for banking and finance:

  • Kavout: A solution that predicts stock market trends and automates trading for you.
  • VISA AI: Utilizing their AI solutions, VISA is capable of detecting fraudulent activities on multiple fronts.
  • Zest AI: A platform that analyzes data to evaluate the best loan options and potential credit risks.

AI Engines in Retail and E-Commerce

Using many different AI Engines, can a lot of value to retail and e-commerce companies. Whether it be for supply chain management, personalized recommendations, or dynamic pricing, AI Engines can streamline a lot of workflows for these businesses.

Examples of different implementations of AI Engines in retail and e-commerce are:

  • Blue Yonder AI: A solution that tracks product demand and automates supply and inventory management.
  • Google Lens: An app that uses Vision AI Engines to analyze a product from images and suggest some platforms to buy the product from or give alternative suggestions.
  • Amazon: Using Recommendation AI Engine, it can track your past purchases to provide similar or new products based on preferences.
  • Walmart AI Pricing Engine: Using data from competitors and other sources, Walmart’s AI automatically changes the prices of products for the benefit of customers.

AI Engines for Telecom

Telecom companies can make use of AI Engines to gain a lot of benefits. These use cases can range from network optimization to predictive management and managing cybersecurity threats. This reduces the load on networks and creates a more efficient system for telecom industries.

Some examples of applications of AI Engines in telecom are:

Google Cloud AI: Using many different kinds of AI Engines, Google Cloud optimized networks and prevented network failures.
Cisco AI: Monitors network traffic and identifies any security issues in real-time.
Amdocs AI: A solution that provides network management as well as improving service through analytics.

AI Engines for Healthcare

One of the major industries for AI use, healthcare can make use of AI Engines in a variety of ways. Using Vision Engines, medical imaging can be analyzed more efficiently and swiftly. Furthermore, AI Engines can assist in drug research and provide personalized healthcare solutions.

Examples of applications that use AI Engines for different use cases of healthcare are:

  • Qure.AI: Using different AI Engines, Qure can analyze medical imaging like X-rays and provide fast diagnoses.
  • BenevolentAI: Using AI Engines, BenevolentAI fast-tracks drug research.
  • PathAI: Using different test results, PathAI provides personalized treatment plans to patients.

AI Engines for Autonomous Systems

With technology advancing, businesses can use AI Agents to autonomously complete objectives. At the core, these agents are implementing AI Engines to provide solutions to the automobile and robotics industries.

Here is how AI Engines empower apps to provide autonomous solutions.

  • Tesla Autopilot: Using AI Engines, Autopilot can analyze real-time data and visuals for self-driving cars.
  • ABB Robotics AI: A technology that uses AI Engines to optimize robots to make better decisions and operate more effectively.
  • Skydio Autonomy Spatial AI Engine: Takes real-time data to constantly map out a drone’s environment for autonomous operations.

Tips To Choose The Right AI Engine For Your Business

It can be very hard to pick the right AI Engine for you. Thus, here are some tips that can guide you to the right solution for your business.

Determine Your Purpose

Understanding the industry you are in and then factoring in what you need out of an application can help you decide on an AI Engine. For example, if you need automated customer service, a solution like REVE Chat.

So, it is important to identify the use cases you need to fulfill for your business before you choose one or multiple solutions.

Try To Choose One Solution for Your Use Cases

If possible, try to choose one application to fulfill your needs as opposed to getting multiple for different segments of one use case. For example, you do not want to take one solution for chatbots and another solution for live chat. Having one platform to do both is not only better but also more economical and efficient for you.

Do A Cost-Benefit Analysis

As AI Engines can be expensive, you should do an analysis on whether the cost is worth the improvement in output. That largely depends on the type of industry you are in, how much a solution would cost, and how much improvement you would see in your business.

The Future of AI Engines

AI Engines can improve even further in the future. Here is how.

Integrating with Quantum Computing

Quantum Computing is the next big advance when it comes to computation. With different types of hardware, Quantum Computing will take to a whole new technological era. Now imagine how it would be if you could combine this and AI Engines.

Many companies like Google are already testing the waters and in the future, this concept could revolutionize the world as we know it.

More Multi-Modal AI Integration

Currently, there are not that many AI Engines that provide multi-modal capabilities and that could change quite quickly. Many AI platforms are already improving and implementing multi-modal capabilities across the board. This would reduce the necessity of using different solutions for generating text, images, videos, and more.

More Accessible AI

As AI becomes more affordable and is developed more efficiently, AI Engines will become more accessible, and different frameworks will allow you to deploy them more easily. Over time, this process to become easier and cheaper for the masses to use.

More Ethical and Transparent AI

Ethically, AI Engines are also improving with many platforms like DeepSeek and ChatGPT providing a reasoning option to see how their AI models think. This means AI will become more accountable and more understandable over time and both situations will make AI more accurate and ethical in the long run.

Conclusion

In short, AI Engines are the core of all artificial intelligence systems across the world. Because of their specialized nature, many different use cases can be fulfilled for businesses across all industries.

As there are many types of AI Engines, the use cases for them are vast. Thus, AI Engines are a pivotal part of artificial intelligence and will continue to be so as it improves in the future due to the advancement of technology.

AI Engines are already making a huge mark in the world, and they will continue to grow its influence over time.

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DeepSeek vs. Qwen: A Detailed Analysis With Versions https://www.revechat.com/blog/deepseek-vs-qwen/ Thu, 06 Feb 2025 18:30:47 +0000 https://www.revechat.com/blog/ The AI world is in quite a frenzy, as January was an extremely eventful month. DeepSeek made its mark in the world with its revolutionary open-source R1 model, while Alibaba’s Qwen has a new version out called Qwen 2.5 Max.

DeepSeek and Qwen seem to be gunning for the title of “Best AI Model” at this point, given how both releases were days apart. Based on some testing and early reviews, it seems both Qwen 2.5 and DeepSeek V3 are doing very well.

Hence, let’s compare the two AI platforms and see what is the best AI model currently available in the market.

An Overview of DeepSeek and Qwen

Before we start with the comparisons of DeepSeek and Qwen, let’s give a bit of an overview of both AI chatbots.

DeepSeek is a company that is the talk of the town after it released its R1 model. Utilizing DeepSeek V3 and R1, their chatbot has ascended to new heights, capable of outperforming any other AI platform in the market.

On the other hand, Qwen has been a mainstay in the AI world for a while, despite not being as well-known as its competitors. Created by Alibaba, Qwen has been steadily improving over the years, with Qwen 2.5 Max reportedly outperforming DeepSeek V3 and OpenAI GPT 4o.

The interesting fact about both DeepSeek and Qwen is that both have come out with new versions in January, within days of each other. So, let’s compare DeepSeek V3 and Qwen 2.5 Max and see which one reigns supreme.

Learn more: What is DeepSeek & How does it Work?

Differences Between DeepSeek and Qwen

Let’s start off with a comparison table of DeepSeek and Qwen in terms of architecture, performance, and pricing.

DeepSeek

Qwen

Popular Models

DeepSeek V3

DeepSeek R1

Janus Pro 7-B (On Hugging Face)

Qwen 2.5 Max

Qwen 2.5 VL 72B Instruct

Architecture

Uses Mixture of Experts (MoE) and Reinforcement Learning (RL)

Uses Mixture of Experts (MoE)

Reasoning Model

DeepSeek R1

Has no Reasoning Model

Performance In Tasks

More Technical and Detail-Oriented

More Versatile

Scalability

Limited Scalability

Highly Scalable

Sourcing Policy

Open-Source (R1 and Janus Pro 7B)

Older Qwen Models: Open-Source

New Models: Closed-Source

API Pricing (per million tokens)

Input: $0.55

Output: $2.19

Input: $1.6

Output: $6.4

As the table above shows, both DeepSeek and Qwen have many available models. For DeepSeek, their R1 model has received a lot of acclaim for being adept at handling mathematical and technical tasks. Their latest Janus Pro 7B has shown a lot of promise for multimodal capabilities.

Meanwhile, Qwen has their latest 2.5 Max, which is seemingly outperforming the likes of DeepSeek V3 and Open AI’s 4o. Also, their 2.5 VL 72B Instruct shows a good image generation process.

Architecture

DeepSeek focuses on using Mixture of Experts (MoE) and Reinforcement Learning (RL). Through RL, DeepSeek models are capable of learning about certain topics through content, adapting their knowledge base over time. This means DeepSeek’s responses and solutions improve as they learn more information through user interaction

Qwen, on the other hand, is based on a Mixture of Experts, but their data is pre-trained. So, there is no adaptive learning mechanism when it comes to any of Qwen’s models at this moment. However, Qwen does offer processes like fine-tuning to improve certain knowledge gaps the model may have.

Performance in Tasks

In terms of performance, both DeepSeek and Qwen have different strong points. Hence, for different tasks, one model is better than the other.

For Text Generation

DeepSeek generates technical and detailed responses when asked questions. For topics related to mathematics, reports, and such, DeepSeek can provide some insightful content. However, they lack versatility in terms of topical coverage, as DeepSeek is better at certain categories than others.

Qwen is a more general-purpose model in this regard. Its versatility is very apparent when you start asking the AI different types of questions. Also, their generated content is focused on being creative and more thought-provoking than DeepSeek. While Qwen does provide details in its content, it is still lacking compared to DeepSeek.

For Coding and Technical Tasks

DeepSeek excels in this category, as the R1 model is designed to be excellent for coding and technical tasks. The code they create is efficient and is explained at the end. Also, when posed mathematical questions, DeepSeek resolves them by providing an extensive solution.

Qwen is also no slouch in this area, but it does not exactly perform as well as DeepSeek does. It is capable of generating code in any programming language and also solves technical questions quite well. However, the solutions are not optimized in some instances.

For Image and Video

DeepSeek’s latest Janus Pro 7B shows some promise in this regard. Through this model, DeepSeek will be able to generate images and video with ease. However, it is not available at DeepSeek Chat at the moment, and you can only find it in Hugging Face as an open-source model.

Qwen’s 2.5 Max is really good at this front as it supports multimodal capabilities. With Qwen 2.5 Max, you can generate an image through prompts or by providing a document. Furthermore, the Qwen 2.5 VL 72B Instruct allows users to break down images and explain them in text. At this moment, no Qwen model has video generation capabilities.

Scalability

Qwen is more scalable than DeepSeek, and there are two reasons for that. The first of which is that Qwen is designed to handle high volumes of queries for large-scale industries. Through Alibaba Cloud, Qwen can seamlessly be integrated into any business. DeepSeek is more suited for specialized use cases, so smaller deployments suit their AI models.

Secondly, Qwen’s knowledge base is more versatile than DeepSeek’s. Hence, Qwen can handle any type of query at any given point. Thus, due to a lack of a deep knowledge base and optimization in terms of business, DeepSeek is a little lacking compared to Qwen.

Cost and API Pricing

As for pricing, DeepSeek is cheaper than Qwen in terms of training and API integration. Another advantage of DeepSeek is that its latest models are all open-source, whereas Qwen 2.5 in particular is not open-source.

However, you can use both for free on their chatbot platforms. Hardware efficiency is also higher for DeepSeek, as their models are tailored to not need much computational power. So, DeepSeek is a more cost-efficient model that you can use at lower costs.

Learn more: DeepSeek vs ChatGPT: How Do They Compare?

Advantages and Disadvantages of DeepSeek and Qwen

DeepSeek and Gwen have some advantages and disadvantages of their own. Here they are as follows:.

DeepSeek

Advantages

Disadvantages

Top-Notch for Specialized Tasks

Less Versatile as a Model

Learns Through Interactions Continuously

Requires Technical Knowledge to Use for Businesses

Open Source Models With Cheap API Pricing

Cannot Answer or Solve Certain Queries

As the table shows, DeepSeek models are more aligned to solve specialized tasks and improve their knowledge base through Reinforcement Learning (RL). Also, its cost-efficient models allow businesses to implement AI with fewer expenses, getting more value in return.

However, DeepSeek is not diverse enough to handle all queries and requires some technical know-how, especially when implementing their open-source models.

Qwen

Advantages

Disadvantages

Versatile and Diverse Knowledge Base

Lacking in terms of Specialized Topics

Highly Scalable for Businesses

Latest Models are not Open-Source

Ability to Fine-Tune For Specific Use Cases

Does not Always Give Optimized Solutions

Qwen’s ability to provide creative solutions using its diverse information base is a huge boon. Also, their models can handle large amounts of queries, making them more scalable for businesses. Overall, their ability to provide general-purpose answers makes the models more desirable.

However, its versatility makes it lacking in terms of depth of information for many niche topics. Also, the costs to implement Qwen are higher, and it is not always the best at technical queries.

Which Model to Use?

In terms of when to use either DeepSeek or Qwen, it depends on your use cases. Here are the situations when you should use either platform.

When to Use DeepSeek?

DeepSeek is best for:

  • Cost-Efficiency: DeepSeek’s open-source models and lower API pricing make their products more cost-effective for businesses.
  • Technical Solutions: DeepSeek is adept at coding and mathematical queries; hence, it is better suited for these use cases.
  • Comprehensive Solution: DeepSeek provides more details in their solutions that help with technical documentation and creating reports.

When to Use Qwen?

Qwen is best for:

  • Diverse and Versatile Solutions: Qwen is excellent for answering queries for a huge number of topics.
  • Scalability: Qwen is built to serve large-scale industries; hence, their models are more scalable than other products in the market.
  • Fine-Tuning: Qwen can be fine-tuned to fill up knowledge gaps for specific use cases.

Learn more: DeepSeek Use Cases for Businesses

Key Takeaways

Qwen and DeepSeek are both excellent solutions, especially with their new models (2.5 Max and R1, respectively). Thus, choosing either AI platform based on usage is the best way to go about it.

DeepSeek is a more specialized solution for technical queries and the like, while Qwen is more general-purpose. Also, Qwen is more suited for businesses due to its scalability as opposed to DeepSeek.

Lastly, DeepSeek is more cost-effective due to its lightweight nature. Hence, both models are great to use, provided you know what you need out of an AI chatbot.

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DeepSeek vs. ChatGPT: How Do They Compare? https://www.revechat.com/blog/deepseek-vs-chatgpt/ Tue, 04 Feb 2025 18:38:54 +0000 https://www.revechat.com/blog/ The AI world underwent a huge industrial shift after the release of DeepSeek. As a new reasoning model, DeepSeek R1 is showing a lot of promise as an AI model, and many people are reaping the benefits of that. Thus, this has brought about the conversation as to which platform is better: DeepSeek or ChatGPT.

With such a revolutionary chatbot, it is understandable that Deepseek is being compared to a giant like ChatGPT. Both serve the same purpose as AI chatbots, capable of answering questions, creating content, and so on.

However, there are some key differences between the two. So, let’s take a deeper look and compare Deepseek and ChatGPT in terms of features and use cases.

Differentiating Between DeepSeek and ChatGPT

As we are comparing both DeepSeek and ChatGPT, let’s first talk about both platforms a bit.

ChatGPT is an AI chatbot created by OpenAI that is capable of providing general answers or generating well-structured content. As a platform, Chatbot excels really well at conversations, learning and adapting to a user’s preferences to generate quality answers.

On the other hand, Deepseek is another AI chatbot that is a more specialized version. Based on all the information available about their model and testing done by us, Deepseek looks to be extremely efficient at mathematical and technical issues.

Both use Large Language Models to power themselves to learn from new datasets and information. Also, both models provide concise solutions to your queries, just in different ways.

Hence, you can draw a pretty good distinction between ChatGPT and DeepSeek. ChatGPT is optimized for general-purpose content and conversations due to its deep knowledge base. Meanwhile, Deepseek is more tuned to answer technical and industry-specific questions with ease while being extremely cost-efficient.

Comparing DeepSeek and ChatGPT

Both AI models have a lot to offer and have distinct features that are better than their counterparts. Here is a table highlighting that.

Specifications

DeepSeek

ChatGPT

Architecture

Uses Mixture of Elements (MoE)

Uses Traditional Transformer Model

Reasoning Model

Learns through Reinforcement

Mixture of Reinforcement and chain-of-thought

Performance

Great for Technical Queries

Consistent Performance For General Queries

Speed

Fast, Especially For Structured Questions

Fast but Technical Task Resolution Can be Slower

Customization

Extensive but Requires Technical Expertise

Limited But Easy to Do

Source Policy

Open Source (DeepSeek R1)

Closed Source

API Pricing (per million tokens)

Input: $0.55, Output: $2.19 

Input: $15, Output: $60

Data Privacy

Very Strict Content Moderation

Standard Privacy Protection

The Architecture

As far as AI models go, they all serve the same purpose. However, the architectural differences of ChatGPT and DeepSeek are quite extensive.

ChatGPT uses a traditional transformer model, which makes the platform extremely consistent. It uses all of its parameters (about 2 trillion to be precise) to generate answers for users. This makes ChatGPT more consistent with responses but not really that efficient.

However, this process also allows for better multi-step reasoning, as ChatGPT can achieve a chain of thought to improve responses. This makes ChatGPT more versatile and serves a wider audience.

On the flip side, DeepSeek uses an architecture called Mixture-of-Experts (MoE), where it has over 600 billion parameters but only uses a small portion of it for responses. That makes DeepSeek more efficient, as it is using fewer resources to generate responses while maintaining quality.

Furthermore, DeepSeek has low hardware requirements, which makes training the model easier. To add to learning, DeepSeek relies less on provided datasets and continues to improve its reasoning capabilities through searches and user interaction.

Thus, DeepSeek provides more efficient and specialized responses, while ChatGPT gives more consistent answers that cover a lot of general topics.

Reasoning Model

DeepSeek and ChatGPT operate very differently when it comes to reasoning. The R1 model of DeepSeek learns through Reinforcement, where it learns through interactions, collecting data, and enhancing its knowledge base.

On the other hand, ChatGPT learns through Reinforcement and applies Chain-of-Thought reasoning to improve its capabilities. Through this process, ChatGPT has better multi-step reasoning and can give solutions based on the conversation without straying off-topic.

Performance and Speed

ChatGPT and DeepSeek have different ways to represent information to the masses. DeepSeek seems more aligned to deal with technical questions better.

DeepSeek is more capable of answering mathematical and coding queries better, providing more context and a comprehensive solution. Not to mention, DeepSeek is pretty fast at resolving such questions.

Meanwhile, ChatGPT is consistent in its responses and answers all questions concisely. It is consistent through topics of all categories and provides great solutions for beginners or people starting to learn about the ideas and concepts.

However, for certain types of queries, like mathematics, ChatGPT can be inaccurate and slow.

So, in terms of overall performance and speed, DeepSeek is better, as it not only provides great technical solutions but also gives comprehensive general answers.

Customization

Both models are customizable, but DeepSeek more so and ChatGPT. Given it’s open-source model, DeepSeek can be downloaded as an app and configured to run on your local machine. It’s quite easy to do that.

However, to customize DeepSeek, you need to have technical knowledge and understand how the model functions. It can be quite daunting to customize for that reason. ChatGPT is much simpler in that regard.

Using its API, ChatGPT is quite easy to configure for you. The only catch is that it’s quite limited in terms of customization. So, if it’s customization you want, DeepSeek should be your choice, but there is a technical ground required.

API Pricing and Source Policy

There is no debate on this topic as DeepSeek wins in a landslide. There are two reasons for that. The first is that DeepSeek is open source and ChatGPT is not. That means a businesses or individual is free to download DeepSeek’s source code and configure it as they please. 

Secondly, DeepSeek offers an API that charges a lot less than ChatGPT. Both the input and output token costs are significantly less for DeepSeek. So, not only does DeepSeek have an open source model, they also offer an API that businesses and others to get great performance at a significant lower price. 

Hence, it is a no-brainer that DeepSeek is better than ChatGPT in this regard.

Data Privacy

Lastly, there is data privacy, where ChatGPT seems to excel at this moment. DeepSeek is more stringent on information, especially regarding politics. However, that can be bypassed as R1 is open-source.

This does make DeepSeek more prone to data leaks. Hence, data privacy is a bit of a concern when it comes to this AI model.

Meanwhile, ChatGPT is closed source, and it complies with standard data protection protocols. So, given the nature of both models, ChatGPT is the more secure chatbot at this moment.

DeepSeek vs ChatGPT: In-Depth Feature Comparison

With some background on the key features of both models, let’s dive into the differences between DeepSeek and ChatGPT.

Features

DeepSeek

ChatGPT

Text Generation

More Detailed and Structured

Comprehensive and Easy to Understand

Image and Video Creation

Cannot Generate Image or Video

Effective but limited

Code Generation

More Extensive Code Generated With Explanation and Suggestion

Simple To Use and Smart Code Generation with Explanation

User Experience

Very Basic

More Options in Terms of Accessibility

Data Privacy

Very Strict Content Moderation

Standard Privacy Protection

Text Generation

Both ChatGPT and DeepSeek have strong capabilities when it comes to generating documents or just texts in general. However, both have their unique ways of showing the responses. Here is an example of how ChatGPT and DeepSeek handle that.

Example 1 (Longer Query):

With the first example, I tested a general but descriptive question to see how both models perform. For this case, I used the query “Explain why education is important at all stages of life.”

ChatGPT came up with a concise and easy-to-understand answer with reasons why education is important at different parts of life.

ChatGPT Text Generation Example 1

Meanwhile, DeepSeek came up with a more detailed and descriptive answer. The response also had more structure and included sections like the broader benefits of education.

DeepSeek Text Generation Example 1

To me, DeepSeek gave me more information, explained the age groups, and wrapped up the query quite nicely. ChatGPT also fulfilled the query in a neat and concise way.

So, using this example as a reference, DeepSeek provides more details and structure, while ChatGPT focuses more on the key information and being concise.

Example 2 (Shorter Query):

For the 2nd example, I decided to go for a more simpler question like “Why is Pluto not a planet?”

Here is what ChatGPT and DeepSeek came up with.

ChatGPT came up with a simple answer explaining the three criteria that describe a planet. However, the response fails to address the fact that Pluto was reclassified as a dwarf planet at the start.

ChatGPT Text Generation Example 2

Meanwhile, DeepSeek provides a more detailed explanation and mentions at the very start of Pluto’s current designation.

DeepSeek Text Generation Example 2

This example also highlights how DeepSeek answers in a more structured and detailed way while ChatGPT focuses on getting the main points across.

Verdict

Both examples highlight how DeepSeek provides more details and structure while ChatGPT gives simpler and more concise answers. So, for documentation and text, DeepSeek provides a better solution. So, this goes in favor of DeepSeek.

Code Generation

A huge point of contention is code generation, as developers have been using ChatGPT as a tool to optimize their workflow. With DeepSeek being introduced into the mix, the choice is not as straightforward.

To understand the code generation capabilities for both chatbots, I asked them to create a code to find all the prime numbers for a list of integers. Both models chose Python to generate their solutions.

ChatGPTs Result

GPT 4o Mini created a simple code to do the job. They also provided an explanation of the code with an idea of what the functions are and an example output. The code is neat, and it can be edited to suit your needs.

ChatGPT Code Generation Example

DeepSeek’s Result

On the other hand, DeepSeek R1 came up with a bit more details in the code. They added layers of conditions as opposed to the single condition in ChatGPT’s version. DeepSeek’s version works pretty well, but there is no room to edit it inside the chatbot. Also, the explanation of the code is more detailed.

DeepSeek Code Generation Example

Verdict

ChatGPT comes up with a simple solution that any aspiring coder can understand. Meanwhile, DeepSeek provides a more in-depth solution to the problem that was asked. So, given the editability and comprehension of the code, I would consider this a draw.

User Experience

Both DeepSeek and ChatGPT look the same when you go to their app. However, ChatGPT is cleaner than DeepSeek is. Both now provide a search and reasoning option, and you can upload files to both models.

However, with ChatGPT’s accessibility features of being able to edit code, prompt with voice, and connect with Google Drive or Microsoft OneDrive, it is the superior solution in this regard. Thus, ChatGPT provides a better user experience.

Data Privacy

Lastly, there is data privacy, where ChatGPT seems to excel at this moment. DeepSeek is more stringent on information, especially regarding politics. However, that can be bypassed as R1 is open-source.

This does make DeepSeek more prone to data leaks. Hence, data privacy is a bit of a concern when it comes to this AI model.

Meanwhile, ChatGPT is closed source, and it complies with standard data protection protocols. So, given the nature of both models, ChatGPT is the more secure chatbot at this moment.

Pros and Cons of DeepSeek and ChatGPT

With their features explained, here are the pros and cons of both platforms.

Pros and Cons of DeepSeek

DeepSeek is a platform that excels at excellent technical query resolution as well as being cost-effective. However, that also has some cons as well. Thus, here are the pros and cons of DeepSeek.

Pros

Cons

Excellent For Coding and Technical Queries

UI is Not Great

Resolves Structured Queries With Speed

Requires Technical Knowledge to Customize

Open Source

Strict Content Moderation

Pros and Cons of ChatGPT

Similarly, ChatGPT excels at utilizing its massive knowledge base to answer all queries and portray that in a simple way. Hence, here are the pros and cons of ChatGPT.

Pros

Cons

Great For Idea Creation and Research

Slow Resolutions for Technical Queries

User-Friendly Platform

Expensive to Use Due to API and Training Cost

Capable of Generating Text, Image, Voice, etc.

Free Version has Limitations

Which AI Model to Use?

From the above categories that have been laid out and explained briefly, you can tell both DeepSeek and ChatGPT have unique advantages and disadvantages. So, let’s highlight in which cases and situations you should use either.

When to Use ChatGPT?

ChatGPT works best when you use the platform in the following situations.

  • Idea Generation and Creativity: ChatGPT excels at providing ideas and creative solutions.
  • For Images and Video: ChatGPT can generate images and videos for you, despite the functionality being limited.
  • For Reports and Presentations: For the layman, ChatGPT is the better solution as it provides answers in a simple way. So if you are trying to execute a marketing strategy or trying to explain a concept, ChatGPT is better for you.
  • For More Privacy: If you require more privacy as you are sharing sensitive data and such, ChatGPT is the better solution for you.

When to Use DeepSeek?

On the other hand, DeepSeek has different reasons why you should use it.

  • For Technical Queries: DeepSeek is great at providing fast solutions for mathematical and coding solutions.
  • For Comprehensive Solutions: Regardless of the type of query, DeepSeek provides an in-depth solution with proper explanation.
  • For Customizability: DeepSeek is more customizable, and you can configure the app to your needs.
  • For Cost Efficiency: DeepSeek is more cost-efficient as it is free to use and it’s open source. Also, the AI models are not hardware-intensive.

Key Takeaways

In short, both DeepSeek and ChatGPT provide different strengths and weaknesses. DeepSeek is more technical-oriented, while ChatGPT is better suited for general use.

Hence, for businesses, DeepSeek provides a more cost-efficient solution that is capable of handling technical problems with ease.

On the flip side, content creators and casual users will find more value in ChatGPT. Its ability to generate ideas and create concise content is a great way to learn more about a topic without being overwhelmed with too much information.

Thus, both R1 and 4o Mini have their uses, and this blog gives you a better idea of when to use either model and the strengths each platform gives.

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What is DeepSeek & How Does It Work? Benefits & Use Cases https://www.revechat.com/blog/what-is-deepseek/ Tue, 04 Feb 2025 18:18:22 +0000 https://www.revechat.com/blog/ AI is evolving rapidly, and DeepSeek AI is emerging as a strong player in the field. It is an open-source large language model (LLM) designed to understand and generate human-like text, making it ideal for applications like customer support chatbots, content creation, and coding assistance.

What makes DeepSeek stand out? Unlike proprietary AI models, DeepSeek is open-source, meaning businesses and developers can use and customize it freely. 

Despite being built with fewer resources than major competitors, it delivers impressive performance through advanced techniques like Multi-head Latent Attention (MLA) for efficiency and Mixture-of-Experts (MoE) for optimized computing power. 

In this comprehensive article, we are going to give all the answers you have in your mind about Deepseek. Like what DeepSeek is, how it works, and more. 

What is DeepSeek?

Deepseek is an open-source advanced large language model that is designed to handle a wide range of tasks, including natural language processing (NLP), code generation, mathematical reasoning, and more.

In other words, DeepSeek is like a highly intelligent assistant that can understand and work with both human language and computer code.

Its flagship model, DeepSeek-R1, employs a Mixture-of-Experts (MoE) architecture with 671 billion parameters, achieving high efficiency and notable performance. 

Benchmark tests indicate that DeepSeek-R1 outperforms models like Llama 3.1 and Qwen 2.5 while matching GPT-4o and Claude 3.5 Sonnet.

Beyond LLMs, DeepSeek has ventured into generative AI with Janus-Pro-7B, a text-to-image model that reportedly outperforms OpenAI’s DALL·E 3 and Stability AI’s Stable Diffusion in image generation.

DeepSeek vs OpenAI & other AI Models

To truly understand what DeepSeek is, it’s helpful to compare it to other popular AI models like ChatGPT, Claude, Gemini, and Qwen Chat. While these models share similarities, DeepSeek stands out in several key areas:

Factors

DeepSeek

ChatGPT

Claude

Gemini

Qwen Chat

Key Models

DeepSeek-V3, DeepSeek-R1

GPT-3.5, GPT-4, GPT-4-turbo

Claude 1, Claude 2, Claude 3.5

Gemini 1.5, Gemini 2

Qwen 2.5 max

Qwen 2.5 plus

Open Source Policy 

Open source

Closed source

Closed source

Closed source

Closed source

Development Cost

$6M, according to the company

$500M

(estimated)

$200M

(estimated)

$700M

(estimated)

$300M

(estimated)

Best for

Mathematics, coding, and natural language reasoning

Excellent conversational abilities and strong general-purpose utility.

Exceptional at long-form reasoning and extended conversations.

Strong in creative projects and visual tasks; handles multimedia effectively.

Multi-lingual expertise (100+ languages); strong enterprise

Architecture

Hybrid (Mixture of Experts + Dense)

Dense

Dense

Multimodal

Large-scale dense transformer with multi-modal capabilities

Training Data

Massive, diverse dataset; regularly updated

Extensive but less recent (knowledge cutoff date varies by version)

Focused on long-form reasoning and contextual understanding

Includes multimodal data (text + visuals)

Trained on a vast, diverse dataset with a strong emphasis on multi-lingual and cross-domain tasks

Use Cases

Coding, Creative content writing, Multi-Modal Tasks

Writing, summarization, answering questions, conversational AI.

Long conversations, research, detailed explanations, and complex problem-solving.

Creative projects, visual analysis, multimedia content generation.

Multi-lingual support, creative writing, coding, Multi-modal tasks.

Scalability

Highly scalable due to hybrid architecture (MoE + Dense); efficient for large-scale tasks.

Moderate scalability; dense architecture can be resource-intensive for larger models (e.g., GPT-4).

Moderate scalability; dense architecture may limit efficiency in resource-constrained environments.

High scalability for creative and visual tasks; multimodal focus may limit purely textual scalability.

Highly scalable; optimized for both small-scale and enterprise-level deployments.

Learn more: DeepSeek vs ChatGpt

Who is Behind DeepSeek?

DeepSeek was founded in 2023 by Liang Wenfeng, a Chinese entrepreneur from Guangdong province. Before launching DeepSeek, he co-founded High-Flyer, a hedge fund that now funds and owns the company.

Under Liang’s leadership, DeepSeek has developed open-source AI models, including DeepSeek-R1, which competes with top AI models like OpenAI’s GPT-4 but with lower costs and better efficiency. 

Liang’s work has gained recognition in the tech industry, and in January 2025, he was invited to a national symposium hosted by China’s Premier Li Qiang, highlighting his influence on AI innovation.

With a focus on efficiency, accessibility, and open-source AI, DeepSeek is quickly emerging as a key player in the global AI space.

How Does DeepSeek Work?

DeepSeek isn’t just another AI tool. It’s a sophisticated ecosystem that transforms raw data into actionable insights and automates complex decision-making. But what powers its efficiency? Let’s dissect its architecture, processes, and unique innovations. 

Workflow of DeepSeek

Here’s how DeepSeek works in practice when you ask it a question:

  • Input: You type a question, such as “Explain quantum computing in simple terms.”
  • Tokenization: The text is broken into tokens: [“Explain”, “quantum”, “computing”, “in”, “simple”, “Terms”].
  • Contextual Analysis: DeepSeek uses its attention mechanism to understand the context and intent of the question.
  • Knowledge Retrieval: The model retrieves relevant information from its training data about quantum computing.
  • Output Generation: DeepSeek generates a response, such as: “Quantum computing is a type of computing that uses quantum mechanics to solve problems faster than traditional computers. It relies on principles like superposition and entanglement.”
  • Post-Processing: The response is formatted and displayed to you.

The Core Architecture of DeepSeek

Imagine DeepSeek as a high-speed factory for data. Here’s how its layers work together:

AI-Powered Neural Networks

DeepSeek’s brain is built on deep learning models trained on terabytes of multilingual text, code, and real-time sensor data. 

This lets it predict trends, understand language, and even write code—like a supercharged assistant.

Data Ingestion Engine

Traditional tools drown in noise. DeepSeek’s engine collects data from APIs, IoT devices, and user inputs, then cleans it like a pro—removing duplicates, errors, and irrelevant fluff.

Real-Time Processing Layer

Speed matters. This layer crunches data in milliseconds, perfect for tasks like fraud detection or dynamic pricing. Think of it as AI on espresso.

Adaptive Output System

DeepSeek AI delivers results based on user needs through dashboards, APIs, and automated workflows. This ensures seamless integration into existing tools and systems.

Training Innovations in DeepSeek

DeepSeek doesn’t just learn, it evolves. Below are the innovations that are used by DeepSeek.

Chain of Thought (CoT) Reasoning

Chain of Thought is a very simple but effective prompt engineering technique that is used by DeepSeek. Here you can ask the model to ‘think out loud’ and break down its reasoning step by step. 

That way if the model makes any mistakes, you can easily pinpoint where its reasoning was off and can re-prompt them to not make the mistake again. 

Reinforcement Learning (RL) for Self-Improvement

The way DeepSeek uses its reinforcement learning is a little different from how most other AI models are trained. Think about learning to ride a bicycle for the first time.

You don’t really know what muscle to move or how to move it. You just try it out yourself and figure it out. And you’re able to then in a week or so be able to ride a bicycle. That is the idea of reinforcement learning. 

DeepSeek continuously improves by analyzing past mistakes, adjusting outputs, and optimizing responses. This approach ensures the model adapts dynamically, leading to better decision-making and contextual accuracy.

Reward Engineering for Precision

DeepSeek refines its responses through reward engineering. It is a system that assigns rewards to accurate outputs and discourages incorrect predictions. 

By reinforcing positive learning behaviors, this method helps the model generate more reliable and context-aware results across various applications, from conversational AI to code generation.

Model Distillation for Efficiency

To enhance efficiency, DeepSeek employs model distillation, where a larger, highly-trained model transfers its knowledge to a smaller, optimized version. 

This allows DeepSeek to maintain high performance while using fewer computational resources, making it more accessible for businesses and developers.

Emergent Behavior Networks for Advanced Learning

DeepSeek harnesses emergent behavior networks, enabling it to develop unexpected yet valuable capabilities as it scales. 

These emergent properties allow the model to generalize knowledge, infer contextual nuances, and adapt to unseen challenges, making it more effective in handling diverse real-world applications.

DeepSeek Large Language Models

DeepSeek AI offers a range of Large Language Models (LLMs) designed for diverse applications, including code generation, natural language processing, and multimodal AI tasks. Below is a breakdown of DeepSeek’s key models.

DeepSeek Coder

It is a specialized model for software development, optimized for code generation, debugging, and automation.

Deepseek coder
Source: DeepSeek
  • Massive Training Data: Trained on a dataset comprising 87% code and 13% natural language, making it a highly capable tool for programming assistance.
  • Highly Flexible & Scalable: Offered in model sizes of 1B, 5.7B, 6.7B, and 33B, enabling users to choose the setup most suitable for their requirements.
  • Superior Model Performance: State-of-the-art performance among publicly available code models on HumanEval, MultiPL-E, MBPP, DS-1000, and APPS benchmarks.
  • Advanced Code Completion Capabilities: A window size of 16K and a fill-in-the-blank task, supporting project-level code completion and infilling tasks.                                            

DeepSeek LLM

A general-purpose Large Language Model (LLM) designed for a wide range of natural language processing (NLP) tasks. It comprises 67 billion parameters. It has been trained from scratch on a vast dataset of 2 trillion tokens in both English and Chinese.

DeepSeek LLM
Source: DeepSeek
  • Superior General Capabilities: DeepSeek LLM 67B Base outperforms Llama2 70B Base in areas such as reasoning, coding, math, and Chinese comprehension.
  • Proficient in Coding and Math: DeepSeek LLM 67B Chat exhibits outstanding performance in coding (HumanEval Pass@1: 73.78) and mathematics (GSM8K 0-shot: 84.1, Math 0-shot: 32.6). It also demonstrates remarkable generalization abilities, as evidenced by its exceptional score of 65 on the Hungarian National High School Exam.
  • Mastery in Chinese Language: Based on our evaluation, DeepSeek LLM 67B Chat surpasses GPT-3.5 in Chinese.

DeepSeek-V2

A more refined and efficient version of the original DeepSeek LLM, enhancing reasoning, coherence, and task adaptability.

Compared to DeepSeek 67B, DeepSeek-V2 offers better performance while being 42.5% cheaper to train, using 93.3% less KV cache, and generating responses up to 5.76 times faster.

Deepseek V2
Source: DeepSeek
  • Large-Scale Training: DeepSeek-V2 was trained on 8.1 trillion tokens from a diverse, high-quality dataset.
  • Advanced Fine-Tuning: After pretraining, the model underwent Supervised Fine-Tuning (SFT) and Reinforcement Learning (RL) to enhance its capabilities.
  • Proven Performance:  Evaluation results show that DeepSeek-V2 performs exceptionally well on both standard benchmarks and open-ended generation tasks.

DeepSeek-Coder-V2

It is the upgraded version of the DeepSeek Coder, offering enhanced efficiency, accuracy, and multi-language support for developers.

Deepseek coder V2
Source: DeepSeek
  • Powerful Code Model: DeepSeek-Coder-V2 is an open-source Mixture-of-Experts (MoE) model designed for coding tasks, achieving performance comparable to GPT-4 Turbo.
  • Improved Coding & Math Skills: The extended training significantly boosts coding and mathematical reasoning abilities while keeping strong general language performance.
  • Major Advancements: Compared to DeepSeek-Coder-33B, it shows better performance in code-related tasks, reasoning, and overall capabilities.
  • Expanded Language & Context Support: Now supports 338 programming languages (up from 86) and extends context length from 16K to 128K for handling larger code inputs.

DeepSeek-V3

A high-performance multimodal AI model that integrates text, images, and other data types to deliver comprehensive outputs.

Deepseek V3
Source: DeepSeek
  • Powerful & Efficient MoE Model: DeepSeek-V3 has 671B parameters (37B per token) and uses MLA & DeepSeekMoE architectures for faster inference and cost-effective training.
  • Massive Pretraining & Fine-Tuning: Trained on 14.8 trillion tokens, followed by Supervised Fine-Tuning & Reinforcement Learning for top-tier performance.
  • Competitive Performance: Outperforms open-source models and rivals leading closed-source AI models while requiring only 2.788M H800 GPU hours for training.

DeepSeek-R1

A research-focused AI model aimed at advancing machine learning capabilities with experimental techniques.

  • Launched in January 2025:  Built on DeepSeek-V3, designed for advanced reasoning tasks.
  • Competitive Performance:  Rivals OpenAI’s o1 model while being more cost-efficient.
  • High Capacity Features: 671 billion parameters and a 128,000 context length for handling large inputs.

Janus-Pro-7B

A compact yet powerful 7-billion-parameter model optimized for efficient AI tasks without high computational requirements.

  • It is Lightweight and cost-effective for smaller-scale AI applications.
  • Fast inference speed with low latency.
  • Retains strong text generation and coding abilities.    

What are the Benefits of DeepSeek?

DeepSeek has quickly become a cornerstone for businesses and developers seeking cutting-edge AI solutions. Whether you’re automating workflows, generating code, or scaling operations. 

DeepSeek offers unparalleled advantages that drive efficiency, cost savings, and reliability. Below, we explore the five core benefits of DeepSeek.

Turbocharged Efficiency & Productivity

AI-driven automation plays a crucial role in improving workflow efficiency. DeepSeek’s large language models (LLMs) process and generate text, code, and data-driven insights with high accuracy, significantly reducing manual effort. 

For example, specialized models for developers can assist in code generation and debugging, cutting development time by up to 40%.

Beyond programming, DeepSeek’s natural language processing (NLP) capabilities enable faster document summarization, email drafting, and knowledge retrieval. These improvements free up time for higher-value tasks, enhancing overall efficiency.

Cost Savings You Can Measure

AI adoption is often limited by high costs, but DeepSeek changes that. DeepSeek R1 delivers performance comparable to OpenAI’s O1 at a fraction of the cost—$6 million to develop versus O1’s estimated $500 million. For everyday use, DeepSeek is also far more affordable:

  • Input tokens: $0.55 per 1M tokens (vs. O1’s $15.00)
  • Output tokens: $2.19 per 1M tokens (vs. O1’s $60.00)

This means DeepSeek is almost 27 times cheaper than Chatgpt’s O1 model, while still delivering powerful AI capabilities.

Enterprise-Grade Scalability

As businesses grow, their AI needs become more complex. DeepSeek is designed to scale across different environments, making it suitable for both small teams and large enterprises. According to Gartner, 80% of enterprises are expected to integrate AI-driven automation into their operations by 2026. DeepSeek’s modular architecture allows organizations to expand their AI initiatives without performance degradation.

Its cloud-native design ensures flexibility, supporting deployments in on-premise, hybrid, or cloud environments. This adaptability makes it a useful tool for applications ranging from customer service automation to large-scale data analysis.

Precision You Can Trust

AI accuracy is critical for applications requiring reliable outputs, such as financial modeling, legal document processing, and medical research. DeepSeek is trained on diverse datasets, allowing it to understand the context better and generate precise responses. Stanford AI Index Report shows that LLMs with well-structured training pipelines achieve over 90% accuracy in domain-specific tasks.

This high level of precision reduces errors in AI-generated content, improving the reliability of decision-making processes across industries. Whether used for content generation, customer support, or code development, accurate AI models help maintain quality and consistency.

Fort Knox-Level Security

As AI adoption grows, so do concerns about data security. The IBM Cost of a Data Breach Report states that the global average cost of a data breach reached $4.45 million, highlighting the need for robust security measures. DeepSeek incorporates encryption protocols and privacy-preserving techniques to safeguard sensitive information.

By ensuring compliance with security standards and minimizing data exposure, DeepSeek helps organizations mitigate risks related to unauthorized access and data breaches. These security measures are particularly important in sectors handling sensitive data, such as healthcare, finance, and legal services.

DeepSeek Use Cases and Examples

DeepSeek’s advanced AI capabilities make it a versatile tool across various domains. Let’s see the use cases of DeepSeek below: 

Individual Uses

Personal Productivity

Deepseek can be your ultimate personal assistant, helping you stay organized and efficient in everyday tasks:

  • Writing Assistance: Whether you’re drafting an essay, composing professional emails, or preparing detailed reports, Deepseek can help refine your writing and ensure clarity.
  • Summarizing Long Documents or Articles: Save time by letting Deepseek condense lengthy documents into concise summaries, making it easier to grasp key points.
  • Language Translation and Learning: Break language barriers by using Deepseek for real-time translation or as a tool to learn new languages through interactive explanations.

Creative Writing

For writers and creatives, Deepseek serves as a source of inspiration and refinement:

  • Generating Stories, Poems, and Scripts: Struggling with writer’s block? Deepseek can generate creative content, from short stories to poetic verses, sparking your imagination.
  • Brainstorming Ideas for Projects: Need fresh ideas for a project? Deepseek can provide innovative suggestions tailored to your needs.
  • Editing and Proofreading Content: Ensure your work is polished and error-free by leveraging Deepseek’s editing capabilities to refine grammar, tone, and structure.

Business Uses

Customer Support & Automation

Businesses can leverage Deepseek to enhance customer experiences while reducing operational costs:

  • Automating Responses to Common Queries: Use Deepseek-powered chatbots to handle FAQs, freeing up human agents for more complex issues.
  • Providing 24/7 Chatbot Support: Offer round-the-clock assistance to customers, ensuring no query goes unanswered regardless of time zone.
  • Handling Multi-Language Customer Interactions: Expand your global reach by enabling seamless communication in multiple languages.

Data Analysis and Insights

Deepseek excels at turning raw data into actionable insights:

  • Analyzing Customer Feedback or Surveys: Quickly process qualitative feedback to identify trends, pain points, and areas for improvement.
  • Generating Reports from Raw Data: Automate the creation of comprehensive reports, saving hours of manual effort.
  • Identifying Trends and Patterns in Datasets: Uncover hidden opportunities or risks by analyzing large datasets for meaningful patterns.

Software Development

For developers, Deepseek acts as a coding companion that accelerates workflows:

  • Assisting Developers with Code Generation and Optimization: Generate clean, efficient code snippets or optimize existing ones for better performance.
  • Automating Repetitive Coding Tasks: Streamline mundane tasks like debugging, testing, or formatting code.
  • Providing Technical Documentation and Troubleshooting: Access clear explanations of complex technical concepts or troubleshoot errors effectively.

General Use Cases

Research and Knowledge Discovery

Deepseek is a valuable ally for researchers and knowledge seekers:

  • Summarizing Research Papers or Articles: Extract key findings from dense academic papers or articles without reading them in full.
  • Finding Relevant Information Quickly: Search vast repositories of information to find exactly what you need in seconds.
  • Exploring New Topics or Industries: Dive into unfamiliar subjects with confidence, as Deepseek breaks down complex topics into digestible insights.

Multi-Modal Applications

Deepseek’s ability to process both text and images opens up exciting possibilities:

  • Combining Text and Image Analysis: Describe images accurately or analyze visual content alongside textual context.
  • Generating Captions or Tags for Visuals: Automatically create captions or metadata for images, enhancing searchability and accessibility.
  • Enhancing Accessibility for Visually Impaired Users: Convert visual content into descriptive text, empowering users with visual impairments to engage with multimedia content.

Industry-Specific Use Cases

Banking, Financial Services, and Insurance (BFSI)

In the BFSI sector, precision and efficiency are paramount—and Deepseek delivers:

  • Generating Financial Reports or Forecasts: Automate the preparation of financial statements or predictive models based on historical data.
  • Answering Customer Queries About Banking Products: Provide instant answers to questions about loans, credit cards, or investment options.
  • Detecting Fraud or Anomalies in Transactions: Analyze transaction patterns to flag suspicious activities and prevent fraudulent behavior.

E-commerce

For e-commerce businesses, Deepseek enhances customer engagement and operational efficiency:

  • Personalizing Product Recommendations: Deliver tailored product suggestions based on user preferences and browsing history.
  • Automating Order Tracking and Updates: Keep customers informed about their orders with automated updates and notifications.
  • Generating Dynamic Pricing Strategies: Optimize pricing dynamically based on demand, competition, and other factors to maximize revenue.

Telecom

The telecom industry benefits from Deepseek’s ability to streamline operations and improve customer satisfaction:

  • Resolving Network Issues: Diagnose and address network-related problems faster by analyzing logs and providing troubleshooting steps.
  • Managing Customer Complaints: Handle billing disputes, service interruptions, and other complaints efficiently through automated systems.
  • Optimizing Resource Allocation: Predict peak usage times and allocate resources accordingly to ensure smooth operations.

Learn more: DeepSeek uses cases for businesses

What are the Limitations of DeepSeek? 

There are some shortcomings that you should know about DeepSeek R1. Let’s discuss them below:

  • The first thing is whenever you query something or whenever you give it some personal data, especially on the chat feature that data is going to be stored in the People’s Republic of China. This is not seen as a safe place to store all of your data. 
  • Then, it’s not ideal for creative work. Because it’s a reasoning model, it is best with logic, math, science, or coding questions. And that is what it optimizes over.
  • And, one last limitation of DeepSeek R1 is that it has too much censorship. For example, if you ask it questions about China or the government, it will censor that information. 

What are the Ethical Concerns Associated with DeepSeek?

As with any powerful AI technology, the use of DeepSeek comes with ethical considerations that need to be addressed to ensure responsible application. Below are some of the primary ethical concerns associated with DeepSeek:

Plagiarism and Deceitful Use

You must avoid using DeepSeek-generated content without proper attribution to prevent plagiarism. Always credit original sources when applicable.

Best Practice: Ensure proper attribution and transparency when using AI-generated content in publications, research, or other professional settings.

Bias in Training Data

DeepSeek, like other AI models, is only as unbiased as the data it has been trained on. Despite ongoing efforts to reduce biases, there are always risks that certain inherent biases in training data can manifest in the AI’s outputs.

Best Practice: Regularly audit the training datasets for biases and apply corrective measures to enhance fairness. You should also be aware of potential biases in AI-generated outputs and take them into consideration before use.

Privacy Issues

AI systems like DeepSeek may handle sensitive user data during interactions. This raises concerns about privacy, particularly when users provide personal, financial, or confidential information. Without adequate safeguards, this data could be at risk, whether from breaches or misuse.

Best Practice: Always review and comply with the platform’s privacy policies and terms of service. Ensure that strong data protection measures, including encryption and secure access protocols, are in place when using AI tools for sensitive applications.

How to Use DeepSeek? Step-by-step Guide

To use DeepSeek follow the below step-by-step guide:

For End-users

Step 1: Create an Account: Visit DeepSeek’s official website and click “Start Now.”

Deepseek home page

Step 2: Use your credentials to access the dashboard.

Deepseek sign in page

Step 3: After giving your credentials, you will get access to deepseek.

Deepseek dashboard

For Businesses

Step 1: Choose a plan (Free Tier for testing, Pro/Enterprise for advanced features).

Step 2: Verify Your Email: Check your inbox for a confirmation link.

Step 3: Login: Use your credentials to access the dashboard.

Pro Tip: Bookmark the login page for quick access.

After logging in follow the below steps to make it work for your business.

Set Up Your Environment

Generate an API Key 

  • Navigate to Settings > API Keys and click “Create New Key.”
  • Securely store this key (it won’t be shown again).

Install SDKs/Libraries

You can copy this code: bash

pip install deepseek-sdk  # Python example 

Integrate with Tools

  • Connect DeepSeek to platforms like GitHub, Slack, or Salesforce via pre-built plugins.

Choose the Right Model

DeepSeek offers specialized models for different tasks:

  • DeepSeek-Coder: Code generation & debugging.
  • DeepSeek-V3: General data analysis.
  • DeepSeek-R1: Real-time IoT/robotics.

Example:

You can copy this code: Python

from deepseek import DeepSeekCoder  

model = DeepSeekCoder(api_key=”YOUR_KEY”)  

response = model.generate_code(task=”Build a Python web scraper”) 

Input Data or Queries

Upload Data:

  • Use CSV, JSON, or text files via the dashboard.

For APIs, structure your payload:

You can copy this code: json

{  

  “task”: “Predict sales Q4”,  

  “data”: “sales_2023.csv”  

Write Clear Prompts:

  • Bad example: “Analyze data.”
  • Good example: “Analyze sales_2023.csv to forecast Q4 revenue with a 95% confidence interval.”

Process & Interpret Results

Run the Model: Click “Process” in the dashboard or trigger via API.

Review Outputs

  • Dashboards: Visualize trends in graphs or heatmaps.
  • Code/Reports: Download generated scripts or PDFs.

Iterate: Adjust parameters (e.g., temperature, max tokens) for refined results.

Example Output:

You can copy this code: python

# DeepSeek-Coder generated code  

import requests  

from bs4 import BeautifulSoup  

def scrape_website(url):  

    response = requests.get(url)  

    soup = BeautifulSoup(response.text, ‘html.parser’)  

    return soup.title.text 

Optimize & Automate

  • Schedule Tasks: Set up recurring analyses (e.g., daily sales reports).
  • Use Webhooks: Get real-time alerts for anomalies (e.g., fraud detection).
  • Fine-Tune Models: Retrain DeepSeek on your data for niche tasks.

Ensure Security & Compliance

  • Encrypt Sensitive Data: Enable AES-256 encryption in Settings > Security.
  • Audit Logs: Track user activity under Settings > Audit.
  • Compliance Checks: Ensure workflows meet GDPR/HIPAA standards.

Conclusion

DeepSeek represents a new era of open-source AI innovation, combining powerful reasoning, adaptability, and efficiency. From natural language processing (NLP) to advanced code generation, DeepSeek’s suite of models proves its versatility across industries.

As AI continues to reshape industries, DeepSeek stands as a formidable alternative to proprietary models, offering transparency, flexibility, and cutting-edge performance. Its rapid advancements signal a future where AI is more open, efficient, and tailored to real-world applications.

The question is no longer what is DeepSeek?—but rather, how will you leverage it to shape the future?

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What are AI Agents & How It Works? Types, Benefits & Examples https://www.revechat.com/blog/what-are-ai-agents/ Thu, 30 Jan 2025 18:50:24 +0000 https://www.revechat.com/blog/ Chatbots have changed how customer service is handled: efficiently and swiftly. However, chatbots can struggle when it comes to dealing with certain tasks. How do we overcome these issues and fulfill more use cases for businesses? Introducing AI Agents, the solution to all that and more.

Regarded as the next generation of chatbots, artificial intelligence agents can handle tasks autonomously, adjust to changes, and solve any problems according to individual needs. Thus, with their advanced capabilities, AI Agents can revolutionize not just customer service but entire business operations.

Thus, let’s talk about AI Agents, how they work, the different types, benefits, examples, and a lot more.

What is an AI Agent?

An AI Agent is a program that is able to complete tasks independently based on user needs. When configured, agents are built for a specific purpose, and they will complete that goal as needed based on instructions or prompts.

Thus, utilizing LLMs, APIs, databases, and more, AI Agents strive to complete the tasks at hand and learn from the experiences to improve their functionality. To carry out tasks, agents have their distinct components when they are built. So, let’s try to understand that a bit.

What Sets AI Agents Apart from Chatbots

AI Agents vs. Chatbot is a recent topic, and there are some significant differences. Here they are.

  • Reasoning Ability: An agent is capable of reasoning at a higher level, while chatbots cannot do it at that high of a capability.
  • Autonomy: While chatbots can respond actively, AI Agents work autonomously to answer queries.
  • Task Complexity: chatbots can handle simple and straightforward tasks, while artificial intelligence agents can handle those and the more complex tasks through multiple workflows.

These are some of the few differences that really help agents stand out. To learn more about AI Agents vs. Chatbot, please refer to this blog.

Components of AI Agents

Each AI Agent is unique, but generally shares some components when it comes to the architecture. This is determined when an agent is built and also specifies what sort of actions it can do. Let’s take a look at these components.

Architecture

Each AI Agent has an architecture that it’s built upon. This could be a physical architecture that interacts with an environment through a robot. Also, the architecture could be for a software agent, which will be implemented in a website or any other similar platform.

Interfacing Module

AI Agents need a way to observe and collect data, and interfaces let them do just that. Robotic agents make use of sensors, actuators, and the like. Meanwhile, software agents are connected to knowledge bases, databases, user data and other information through APIs and other protocols.

This also allows AI Agents to connect to storage to not only collect data but also store any new information that it receives. This is a process of improvement for the AI Agent in the long term.

To note, the interfacing is not just simply internal systems but can also be external sources like Wikipedia or Google searches and such.

Function Module

Using data collected via interfacing, an AI Agent can plan through the use of a Large Language Model (LLM) or a Small Language Model (SLM). For both robotic and software systems, it makes use of different interfaces and uses either models to plan the actions.

Also, the functionality of an AI Agent will also consist of any feedback system (if implemented), knowledge base integrations, and such.

Execution Module

Next, we have an execution module that determines what kind of action the AI Agent can take. Using all the data collected and the plan of action established through an LLM or SLM, this module will carry out those tasks.

How Does An AI Agent Work?

Now that we are up to speed on what an AI Agent is and the components inside one, let’s talk about how an agent works. To explain in a more contextual way, we will also use a situation through which it will be easier to understand.

Take User Input and Establish Goal

The first step is to take an instruction or input from a user. This is then taken and analyzed by the AI Agent to understand the goal the user has in mind. Then the artificial intelligence agent starts working towards this goal to give the necessary output.

For example, a new user asks REVE chatbot about which pricing plan is best for their company. Our AI Agent takes that input and understands that it has to suggest the right plan for the user.

Creating a List of Tasks

Next, the AI Agent will create a list of tasks it needs to complete in order to give the right answer. This creates a checklist that the agent will do and consists of different sorts of tasks like web searches, API calls, checking the knowledge base, and the like.

Using the same example, the AI Agent determines that it needs to. It will create tasks to collect company information, their requirements, pricing plan data, industry they are in, and so on. Then, it will also create tasks to compute all that information to generate an optimal solution for the user.

Collecting Information

As the AI Agent has determined the tasks it needs to complete, it starts collecting the data. Through different data collection processes like web searches, databases, APIs, and more, the agent finds all the necessary data to complete the tasks.

Continuing the example, the AI Agent will scan through different sources and searches to find information about the company and gather our internal data on pricing plans. Concurrently, it will ask the user for more information about his or her requirements and company information as needed.

Execution

Through this process, the AI Agent checks its progress after each task it completes and adds more if needed. This iterative process creates a comprehensive result for the user and makes use of one or more LLMs to generate the right answer.

In the example’s case, the AI Agent starts cross-checking the company information and requirements with our pricing plan knowledge and creates some opinions. It will then check its generated results with external and internal sources and keep improving the answer as each task is completed. Then it will send the data to the user once a final result is computed.

Feedback and Iteration Steps

After sending a result to the user, the AI Agent will use feedback to do further iterations on the result. Using external sources and internal databases, the agent will continuously improve the results.

To further reinforce this step, the AI can store all the data collected, and the result formulated in its knowledge base for future use.

For example, the user can say that the pricing plan suggested does not meet one or two of the requirements. Then, the AI Agent will go back and do more iterations on the result to accommodate the missing requirements and create a better response.

7 Different Types of AI Agents

While the general process of an AI Agent is similar, there are many different kinds of agents available in the market. Each has its unique uses, and here they are.

1. Simple Reflex Agents

This is the simplest AI Agent type that uses a set of conditions called reflexes to carry out its action. However, Simple Reflex Agents have no memory capabilities, thus only working in a fixed environment.

This means that the artificial intelligence agent will only take action when one or many conditions are satisfied.

2. Model-Based Reflex Agents

Unlike Simple Reflex Agents, the Model-Based versions have memory capabilities that allow them to upgrade operations. However, these AI Agents are still reliant on those sets of reflexes assigned during configuration.

With Model-Based Agents, you can produce better solutions as they have the capability to learn from new information and can operate in a changing environment.

3. Goal-Based Agents

This type takes a different approach, as Goal-Based Agents are configured with goals or a set of goals. The goals can be as simple as checking the temperature or as massive as creating a new chatbot.

To carry this out, the Goal-Based Agents uses several different components, such as a knowledge base, reasoning module, planning, execution, and so on. Thus, these agents create a set of actions to complete the goal, collect the information as needed, and create solutions.

There are a few different kinds of Goal-Based Agents:

  • Reactive Agents: Designed to make rapid responses through rules and data available. Most suited for quick solutions.
  • Deliberative Agents: Does a higher level of planning and execution in the most detailed way possible. Best suited for complex problems.
  • Hybrid Agents: Combines reactive and deliberative to handle tasks based on the complexity and urgency of the matter.

4. Utility-Based Agents

This type updates Goal-Based Agents by using utilities to create the best possible solution. These utilities are sets of criteria or preferences asked by users that can be used by AI Agents to create better solutions.

What Utility-Based Agents do is create multiple solutions for a goal and then use the criteria to select the most optimal answer. This is the type of agent that can really address user preferences while giving them a great solution.

5. Learning Agents

This type of AI Agents takes a new approach as it prioritizes learning new information and improving results in the process. Taking the characteristics of either Goal-Based or Utility-Based Agents, Learning Agents improve their performance over time with more information.

There are four components to Learning Agents, and they are as follows:

  • Learning: Takes in new information and learns from this by adding the data to its knowledge base for future use.
  • Critic: Getting feedback from a user or internal critique and implementing it into the model
  • Performance: It uses the Learning and Critic components to guide the AI Agent to the best solutions.
  • Problem Generator: Creates new questions to improve the model’s learning capabilities.

Through these components, a Learning Agent constantly adapts and improves its operations and provides better responses.

6. Hierarchical Agents

This is the first type of AI Agents that makes use of a lot of them. Assigning agents in a hierarchy, this type divides a goal or problem into multiple tasks for each agent to handle.

Hierarchical Agents have agents that are either at a higher level or lower level. This can be made of two agents or 10 agents. The hierarchy depends on the purpose it is configured for, as well as how you want to structure the AI Agents.

7. Multi-Agent System

The second type of AI Agent that makes use of multiples is Multi-Agent System or MAS in short. Unlike Hierarchical Agents, MAS makes use of artificial intelligence agents that are independent of one another but still collectively solve a problem.

Multi-agent systems can be categorized into two different types:

  • Centralized Networks: These AI Agents are configured with a centralized knowledge base where each agent can communicate with ease. Prone to failure if one Agent falls.
  • Decentralized Networks: These agents work in different knowledge bases and are more modular. Protected from an Agent failure, but each agent cannot communicate easily.

Benefits of AI Agents

As AI Agents are a vast technology that can improve many industries, there are a lot of benefits to using them. Here are seven of the most important ones.

Fully Automating Tasks

With AI Agents, there is no need to manually configure tasks, as agents can automatically start completing them once a request or query is received.

Not only that, but agents also don’t need to be told what tasks to complete for a goal or such. So, AI Agents provide a level of automation that other technologies have not been giving in the past.

Quality of Solutions

The solutions received from AI Agents are at a higher level as they make use of multiple information sources as well as constantly iterating on their mistakes. So, with a deep learning capability as well as the ability to make use of varied sources of information, AI Agents can provide high-quality solutions.

Higher Performance

AI Agents perform better than other technologies that are available at this moment. Thus, making use of the capability of performing higher performance while using fewer resources is an enticing offer.

Better Decision-Making

As AI Agents have superior reasoning skills, this makes them capable of making better decisions. Also, artificial intelligence agents can make use of updated information as well as many different kinds of data, so their decisions are more informed.

This ensures high-quality solutions due to how AI Agents operate.

Scalability

AI Agents are capable of handling multiple workflows and can be configured for multiple goals. Thus, an agent can be used for multiple use cases, leading to more scalability for any industry.

Saves Resources

AI Agents reduce the need to have as many human personnel to do certain tasks. Thus, it reduces a need for resources and even finances in the long term.

Improved Data Analytics and Insights

Using AI Agents, which can refer to multiple different data sources, you can gain comprehensive insights as well as increase the accuracy of analytics.

This can be vital for any business in order to improve the efficiency of the company. Also, it gives companies a better view of how to improve themselves for more sales and revenue.

AI Agent Use Cases and Examples

There are many use cases for a technology like AI Agents. Here they are as follows:.

AI Agents in Customer Service

One of the biggest use cases for AI Agents is in customer service. In current times, many businesses are still using live chat or chatbot solutions to operate their customer support department.

However, live chat requires human agents, and chatbots are fairly limited. In this regard, AI Agent solves two problems: it reduces the need for human agents and provides superior automation.

So, instead of using chatbots and live chat, you can use agents in order to automate your customer support solution and provide better service. There are many customer service apps like REVE Chat that will allow you to implement AI Agents for your website or any social media app. So, the support provided will not only be comprehensive and personalized, but each problem will be solved automatically without human intervention. 

Example: A customer wants to learn more about your product, and an AI Agent can give them the comprehensive details, including recommendations automatically.

AI Agents in Financial Services

Financial institutions can really benefit from AI Agents, as they can provide some excellent support to such businesses. This extends to any BFSI company, as customers can get confused with the amount of plans and services available.

Using AI Agents, a financial institution can recommend services such as loans, credit cards, investments, etc. All of this will be personalized, as the agent will gather both company and customer information to make these suggestions. By using agents, BFSI companies can provide the most curated solutions to all their customers.

Also, you can serve employees in terms of getting information for benefits, salary information, and the like using artificial intelligence agents as well. Hence, artificial intelligence agents  can help both employees and customers of financial institutions. 

Example: A customer wants to apply for a credit card from Scotia Bank. Hence, the AI Agent will collect all the customer’s information and match his income with the available credit cards. By cross-checking, the agent will provide the right credit card to the user and start the application process for the customer.

AI Agents in Telecom

Similar to financial institutions, AI Agents really can change how telecom companies operate. They have many roaming plans, prepaid packages, and more to offer that customers may get confused navigating through. Thus, an agent can provide all of this information in a more concise and user-friendly manner to provide assistance to users. This means any product or service recommendations can be made by an agent automatically by analysing customer data and the services information. 

Also, AI Agents can help companies internally by detecting fraudulent activities, network issues, advanced data analysis and a lot more. Not to mention this will also help solve problems much quicker so that customers are not affected as much due to network disruptions. 

Example: A user wants to get a prepaid package from stc Kuwait, and the AI Agent will start the process by collecting information about the customer and all the packages. This will help the Agent identify the usage rate of the customer and then suggest the right prepaid package based on that.

AI Agents in E-Commerce and Retail

For both e-commerce and retail companies, artificial intelligence agents can be very crucial. Using a technology like this, such businesses can provide personalized product recommendations through customer info and preferences. Not just that, they will also take the item with the right size and color to the shopping cart and buy it for them automatically by taking contact and payment details. 

Also, internally, you can carry out inventory management with ease and ensure the product stock does not run out. Thus, an agent can serve customers and businesses in an efficient manner.

Example: A user wants to order a pair of shoes from Le Reve. The AI Agent will gather information on the customer’s shoe size and design preferences to give some personalized recommendations. The user will like those suggestions and picks a product from the selection. After that, the AI will add it to the shopping cart and buy it for the consumer with the right specifications. 

AI Agents in Healthcare

Another use case for AI Agents is in the healthcare industry. Agents can do the little tasks, like appointment scheduling, to the big tasks, like treatment planning and medicine recommendations.

An industry like healthcare can really benefit from the vast amount of knowledge you can train an AI Agent with to provide personalized solutions.

Using patient data and medicine or treatment information, an artificial intelligence agent will be capable of providing the best treatment for an individual patient and scheduling a doctor visit when needed.

Example: A patient has a stomach problem, so the AI Agent schedules a doctor appointment. After the patient meets the doctor, the doctor can input the patient’s problems, and the agent will provide a treatment plan that the doctor can cross-check and then give to the patient.

Challenges of Using AI Agents

While everything we have said so far is great for you, there are some challenges you need to be aware of when using AI Agents. Here are some prominent ones.

Complex Technology

AI Agents can handle a lot of different tasks at the same time, but that also means that the complexity of the technology is really high. Unlike chatbots, agents require more technical integrations and systems to function autonomously.

This can be a big hurdle to overcome at the initial stages of implementation, and everyone thinking of getting artificial intelligence agents for their business or software should keep it in mind.

Bias Concerns

Data bias is a serious issue considering AI Agents provide the solutions autonomously. If the data used to train the agents is biased, they will provide solutions according to those biases and not provide the best solution possible.

Thus, it is important to use a diverse amount of data and ensure that the information used is as unbiased as possible. Also, periodic bias checks can help weed out any preferences that the AI may develop. These checks allow developers to find and patch up issues quickly.

All in all, data bias is something to avoid, especially when you are dealing with a technology that is designed to operate by itself without much intervention.

Security Risk

For AI Agents to operate efficiently, it learns a massive amount of data by acquiring it through different sources. While more data ensures that the agent performs optimally, that also means they hold a lot of information that could be exploited.

In some cases, the artificial intelligence agent may malfunction and reveal sensitive information, or there can be malicious attacks on it to gain all that data by hackers.

So it is important for companies to implement data encryption, conduct adversarial training, carry out regular security checks, and so on.

Ethical Considerations

An AI Agent’s greatest strength is operating autonomously and giving the best solutions to the users. However, it is important to ensure that the solutions given are in line with ethical considerations that do not cause harm to humans in any way.

Thus, it is important that agents are versed in societal norms and have information on the laws and regulations for where they are operating. Also, having a degree of human control can really help, as through feedback or internal checks, an AI Agent can be tuned to provide more ethical solutions.

Tips For Businesses To Use AI Agents

While AI Agents are revolutionary, here are some suggestions that businesses can use to ensure better performance.

Have A Clear Set of Goals

When implementing an AI Agent, have a goal in mind that you want to fulfill with the program. This reduces the complexity of implementing an agent, as you know what you need from it.

Using goals as an indicator, you can implement one or many artificial intelligence agents to cover all the necessities of your business.

Choosing The Right AI Agent

As there are seven different types of AI Agents, you need to make sure that your business is using the right one for the goal. This makes implementation easier, as you can configure different types of agents for different purposes.

Thus, when you implement the right one, it saves you resources in the long term and serves your business better.

Data Verification

When training an AI Agent, it is important to ensure that the data is unbiased and of high quality. Without high-quality data, an agent will be incapable of providing the right solutions.

Thus, ensuring data quality and bias through verification is an important step when configuring an agent.

Security Checks and Adversarial Training

To ensure that AI Agent is not vulnerable to security issues, regular checks are required to plug the holes. Also, doing adversarial training and using the right encryption process protects your data even further.

This is highly important as your agent will be handling a significant amount of data, and your business should do their best to protect it.

Human Monitoring and Intervention

While AI Agents can operate by themselves, it is important to monitor the actions they are taking and gather customer feedback. Through monitoring these logs, you can improve the agent further.

Also, if an artificial intelligence agent starts malfunctioning, having the option to intervene when needed is crucial. So, while AI Agents can be the best autonomous systems, human intervention and monitoring are necessary in the event something starts going wrong.

Prioritizing User Experience

Whether it be a customer or employee experience with an AI Agent, it is important to prioritize that. At the end of the day, agents are serving a solution, and whoever receives the solution should have a good experience and be satisfied with the solution.

So, ensure that customer satisfaction and experience are monitored and improved. That way, your business increases its reputation while providing fast and efficient solutions through AI Agents.

In Conclusion

As time passes, AI Agents will get even better at making informed decisions. They can already perform with minimal intervention, but there is always room for improvement.

Thus, as Large Language Models (LLMs) develop, so will the agent’s capabilities of learning new information. Also, other technologies like NLP and machine learning will certainly improve, thus making AI Agents more human-like and providing personalized solutions and responses. Hence, the future of AI Agents is bright. 

Over the course of time, artificial intelligence agents will continuously improve and become more robust. Thus, you can expect that AI Agents will be more productive, provide better solutions, be more capable of handling complex tasks, and so on in the future.

That is what we at REVE Chat are striving to do, to provide the best possible AI Agents to our clients. To try out our agents for customer service, you can try out our solution to witness how our agents can help your business.

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